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Enjoy free shipping for orders over HKD 500.00!

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Privacy Policy

Digital House W is committed to protecting your privacy. We collect your information through this website to help us provide more tailored products and services to you, ensuring a personalized and pleasant shopping experience on dhw.hk. Please read the following privacy statement regarding the handling of your personal data.

Our Commitment
We promise to comply with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and strive to meet, or even exceed, internationally recognized standards for protecting personal privacy. We also assure you that our employees will make every effort to ensure the security and non-disclosure of your personal information.

We collect and retain personal data in the following categories:
- Name
- Contact information, including phone numbers, fax numbers, addresses, and email addresses
- Records and accumulated logs of browsing and interaction with content
- Inquiries, suggestions, or feedback provided
- Data related to computer operating systems and internet service providers

We collect your personal data from various sources and retain it for the following purposes:
- Sending information related to our products, services, events, contests, promotions, and projects.
- Marketing activities related to our company, our suppliers, business partners, and selected merchants.
- Marketing collaborations with other partners.
- Enhancing your personalized shopping experience on this website and providing personalized marketing information by tailoring advertisements and content.
- Fulfilling your requests for our products and services, order processing, and payment settlement.
- Responding to your inquiries.
- Providing registration, offers, and rewards.
- Collecting statistical data, conducting analysis, and providing anonymized reports to internal and external clients.
- Conducting surveys related to customers, products, or services.
- Evaluating and improving the quality of our products and services.
- Achieving any purposes directly related to the above.

The provision of personal data is entirely voluntary.

Member Information:
Members of dhw.hk can enjoy various benefits, including member communications, special offers, and convenient shopping. In the future, we will gradually add more member benefits, including personalized services and other privileges. If you wish to become a member of dhw.hk, please provide your name, email address, and phone number.

Shopping Information:
When you place an order on dhw.hk, we require additional information such as credit card details and shipping address to process your purchase and notify you about the status of your order.

Personalized Customer Service:
We collect customer data to provide personalized information and make your shopping experience on our website more convenient and enjoyable. We use [cookies] to personalize and enhance our services. When you revisit dhw.hk, our [cookies] can recognize your identity. Based on your personal data, we will provide products and services that better meet your needs as a customer.

Data Protection:
Digital House W is committed to safeguarding the security of your personal data, including your name, email address, address, phone number, credit card information, and purchase history. When transmitting your order information, our Secure Sockets Layer (SSL) ensures that your data is not accessible to third parties. We do not permit unauthorized access to customer data by any individuals or organizations.

Data Sharing:
All personal data you provide to us will be kept confidential and protected. However, we may disclose relevant information to the following parties for the purposes outlined in this privacy policy:

- Our affiliates, subsidiaries, and other related companies.
- Any agents, contractors, or service providers who provide administrative, order processing, payment settlement, credit reference, debt collection, or other operational services to us.
- We genuinely believe that we have a responsibility to disclose such information to the person concerned under applicable laws.

Your Consent:
By using our website, you consent to the collection and use of your personal data as described above in this privacy policy. If there are any modifications to the privacy policy, we will post them on this page to inform you promptly about how we collect, use, and disclose your data.

Terms Modifications:
These terms and conditions (including product ordering terms and conditions) may be modified as needed. Therefore, before shopping on this website, please carefully read the privacy policy and terms of use.

In the event of any inconsistency between the Chinese and translated texts in these terms, the Chinese text shall prevail.