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Terms and Conditions

Terms of Use

Welcome to dhw.hk. In order to provide you with a safe and enjoyable shopping experience, we have outlined the following terms of use to ensure that you understand our expectations for both parties. By browsing any webpage on dhw.hk, you signify that you have accepted and agreed to these terms.

All rights reserved

All content on the website, including logos, photos, and textual information, belongs to Digital House W online store and is protected by Hong Kong and international copyright laws. Without the consent of Digital House W online store, no individual or organization may use the content of this website.

Use of Delivery Services

Regarding the delivery service for orders, our company provides recommended delivery services. Your rights regarding the shipment of goods are subject to the terms and conditions of the relevant shipping company. By choosing the shipping company recommended by our company, you agree that our company appoints that company to handle all matters related to shipping on your behalf. Our company shall not be responsible for any actions or misconduct of the relevant shipping company. We hereby declare that we will not assume any risks or liabilities arising from your use of the relevant shipping company.

Order Processing

▪️ Once an order is confirmed, requests for product or service changes, as well as quantity modifications, will not be accepted.
▪️ Upon receiving a customer's order, our company will verify the information provided by the customer and validate the product's price, quantity, and availability.
▪️ In the event of a product being out of stock, the customer will be notified of order delays or cancellations.
▪️ If there is a pricing or data error due to system malfunctions, our company reserves the right to cancel the transaction.
▪️ In order to ensure fair purchasing for more customers, if the ordered quantity exceeds the normal usage amount, we may suspect that the order is for resale or speculation. Digital House W reserves the right to refuse or cancel the transaction.
▪️ Our company reserves the right to refuse customer-submitted orders and/or limit the quantity of products purchased.

Product Warranty Service

All products are provided with limited warranty service, which is applicable only to the service centers designated by the product suppliers within Hong Kong or, in some cases, on-site maintenance within Hong Kong (excluding remote areas). Unless otherwise specified with limited international warranty (generally only providing service centers in the local region, if available). If the product is not in Hong Kong and requires repair, regardless of the circumstances and reasons, it must be sent back to the designated service center in Hong Kong for inspection and repair, and all shipping costs will be borne by the customer. Please note that all products have a specified warranty period.

Website Usage

This website is currently intended for providing online information and serving as a medium for shopping purposes. All content on the website may not be distributed for any commercial purposes (including reproduction, transmission, dissemination, sale, playback, distribution, republication, rewriting, or retransmission in the same format or technology). The communication content on this website may only be used through legal means, and any data that violates the terms of this website (including any harmful and threatening content) may not be posted or transmitted. Digital House W reserves the right (but not the obligation or responsibility) to prohibit and remove such data.


This website and its content are provided based on existing information, and Digital House W only serves as a platform for online shopping. Therefore, we shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages (including loss of monetary benefits and intangible losses) or legal liabilities arising from the website content or the use of products purchased online (except for liabilities implied by law). Before using any products purchased from Digital House W, please carefully read the product information, instructions, and precautions provided by the manufacturer, supplier, or seller on the product or packaging. Digital House W does not assume any responsibility for the accuracy of such information provided by the manufacturer, supplier, or seller, nor for its suitability for a particular purpose, quality, or reliability. Therefore, it is advisable to thoroughly analyze this information before use.

Indemnification and Liability Limitation

If you use dhw.hk in a manner that violates the terms of purchase or engages in any actions that cause Digital House W to incur losses, you agree to indemnify and compensate Digital House W for any losses, expenses, damages, and costs (including reasonable legal fees) incurred. You agree that Digital House W shall not be held legally liable for any losses incurred by you through the use of this website, and you agree to waive any claims for compensation against Digital House W. If this statement does not apply in specific cases, Digital House W liability will not exceed the amount you paid for the products or services purchased on this website. Digital House W reserves the right to cancel any transaction at its discretion. Digital House W also reserves the right to revise the terms without prior notice.

If a system error results in incorrect products or prices, we will cancel the relevant orders and cease the transaction. If payment has already been made, a refund will be arranged.

In case of any conflict between the Chinese text and the translated text in these terms, the Chinese text shall prevail.